|Subject:||Tracking lost emails through log files|
|Creation date:||12/14/15 4:35 PM|
|Last modified on:||3/3/20 1:37 PM|
Consider the scenario where a user sends an outbound email to someone on the Internet and the recipient claims they did not get the message.
The article talks about some tips that are useful in tracking messages.
OutboundAuditTrailFailure.log, put the email address of the recipient in the Filter string and hit the Show Content button. This should show you the entry with a reason for failure.
OutboundAuditTrailSuccess.log- Now check this log in a similar manner. If you see an entry in this log for the recipient, it means the receiving server has accepted an email but have decided to block it.
OutboundAuditTrailFailure.log, go to the Manage Outbound Queue under Message Repository and try sending the email manually by clicking the icon.