Please see the troubleshooting inbound article here. This page goes over which steps the issue might take place for inbound emails.
Please see the troubleshooting outbound article here. This page goes over which steps the issue might take place for outbound emails.
Certain configurations can slow down Xeams, making it unresponsive. Please take a look at the performance KB article to help you troubleshoot the root of the cause.
When you get the notification on the home page of the admin console to restart Xeams to apply the new update, Xeams does not get updated. Please see the troubleshooting auto-update KB article on what steps you can do to fix the issue.
Note: You can manually patch Xeams by following the instructions and download the files here.
When trying to connect to the admin console of Xeams, the web browser is unable to connect. Please see our common installation problems KB article on how to fix this issue.
In order to move Xeams to another machine, you will need to move some files over. Please see our moving Xeams KB article for which files you will need to copy.
In the admin console, hovering over the mouse over Tools and clicking on About Xeams shows an incorrect active user count. This can happen if Xeams is configured to accept emails for invalid users. Please see the troubleshooting incorrect user count KB article for instructions on fixing this issue.
Every email coming into Xeams will be assigned a score. This score determines if the message is good or junk. Please take a look at our incorrect classification KB article on finding out why the emails are scored incorrectly.
If your emails are not getting filtered, confirm the license has not expired. To check this, hover your mouse over Tools and click on About Xeams.
It's very easy for someone to impersonate as another email address in SMTP. There are mechanisms to detect this behavior in Xeams. These include SPF, DKIM and DMARC. Please take a look at this KB article to help you configure SPF DKIM and DMARC.