Privacy Policy

Synametrics Technologies considers the collection, use and confidentiality of collected personal data to be of the utmost importance.

We consider personal data that is collected via www.synametrics.com to be the ownership of the users that submit the information and NOT our own. At the same time, we believe privacy and trust to be the cornerstone of our operating philosophy. Therefore, our goal is to work to combine the best of Internet technology with personal privacy to deliver services.

We have a commitment to privacy as the privacy of each user is of utmost importance to us.

  • Personal Information

    Except as part of the sale of all or substantially all of the assets of Synametrics Technologies, Synametrics Technologies will not sell, rent, lease, give or barter personally identifiable information collected through our services to any third party directly or indirectly without your express permission. We will only use and/or disclose personal information in order for:
    1. The internal use of Synametrics Technologies, including, without limitation:
      • Understanding and meeting your needs and preferences
      • Developing new and enhancing existing services and product offerings, and
      • Managing and developing Synametrics Technologies' business and operations;
    2. Any purpose related to the billing, activation, provision, maintenance, deactivation and/or your use of Synametrics Technologies' products and/or services;
    3. Providing you with upgrades and/or updates of the software and/or services and notice of upgrades and/or updates of the software and products and/or services;
    4. Any purposes permitted or required by any applicable law; and/or
    5. Any other purposes which are included in your agreements with Synametrics Technologies.

  • Security of Your Personal Information

    To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. More specifically, we use SSL (Secure Sockets Layer) encryption when collecting or transferring sensitive personal information such as credit card information.

  • IP Addresses

    Synametrics Technologies uses IP addresses (static or random numbers assigned to individual computers) to help diagnose problems with our servers, administer our web site, and anonymously track content preferences and traffic patterns. IP addresses are also recorded in e-commerce type transactions to provide a point of reference in situations where credit card fraud has occurred.

  • File Transfers

    None of the products published by Synametrics Technologies, Inc. transfer any customer file without their consent. When contacting our support department, some of the products may send log files containing error messages. These logs files do not contain any sensitive information such as passwords. When contacting support, a user can optionally block the transfer of these log files if desired.

  • Changes to This Privacy Policy

    Synametrics Technologies will occasionally update this Privacy Policy to reflect company and customer feedback or changes to privacy legislation. We encourage you to periodically review this Privacy Policy to be informed of how Synametrics Technologies is protecting your personal information.

  • Withdrawal of Consent

    Except as required by law, we will not use or disclose your personal information for any purpose for which you refuse us consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to Synametrics Technologies. You also understand that although you can use our site for some purposes without providing us with any personal information, we need personal information about you for some services, including those that require payment or involve an ongoing relationship with Synametrics Technologies or our partners. If you refuse to provide us with the information we require or later withdraw your consent to use and disclose this information, we may no longer be able to provide you with these services.

Privacy Policy for Google and Microsoft OAuth

OAuth is commonly used as a way for users to grant websites or applications access to their account information on other sites but without giving access to their passwords.

Xeams includes following features that requires connectivity with Microsoft and Google. The following section describes how privacy is handled in these cases.

Feature Scope Description
Single Sign-On email, openid, profile This scope is supported by Google as well as Microsoft, and allow Xeams to validate the existence of a user's account. Users created using this mechanism reside in the instance of of Xeams running on your end. This information is not sent to Synametrics.
Smart Host https://mail.google.com/ - Google
https://outlook.office365.com/SMTP.Send - Microsoft

Smart Host is a feature in Xeams that allow legacy devices and applications to send emails through Xeams via OAuth.

No information regarding emails, such as the sender/recipients email address, subject, or body is shared by Synametrics.

Retention and Deletion of Data

Since Xeams is an on-premise product, no data is retained on Synametrics server. Disabling OAuth features in Xeams will any saved data on the on-premise instance of Xeams.

Synametrics Authentication Server

The OAuth protcol requires a set of pre-configured Redirect URIs. Since Xeams is an on-premise email server, Synametrics Technologies, Inc. cannot determine the URI administrators will use to access Xeams. As a work-around, Synametrics uses an authentication facilitor service, which has a static URI that is used to facilitate communication between the locally installed instance of Xeams and Google/Microsoft.

This facilitor server does not have any persistnce. In other words, the generated Access and Refresh Tokens are not stored on the server. Instead, they are passed to the on-premise instance of Xeams.