Associated email addresses all sending to account email in firewall mode? B. Lahhblah
Associated email addresses all sending to account email in firewall mode? Synametrics Support
Associated email addresses all sending to account email in firewall mode? B.L.
Associated email addresses all sending to account email in firewall mode? Synametrics Support
| From: | B. Lahhblah |
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| Date: | 4/11/23 6:38 PM |
| Topic: | Associated email addresses all sending to account email in firewall mode? |
| Type: | General Discussions |
| Post a follow up | |
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Since updating to version 8.6 build 6257 I have noticed that all emails sent to an address associated with an account are automatically rerouting to the user email. IE If I have user1@abc.com and user1@def.com as separate servers (for organization reasons) they all go to user1@abc.com and never even go to the downstream def.com server. This is not how it behaved previosly - how can I restore previous behavior?
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| From: | Synametrics Support |
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| Date: | 4/12/23 9:44 AM |
| Topic: | Associated email addresses all sending to account email in firewall mode? |
| Type: | General Discussions |
| Post a follow up | |
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You should only associate users if they share a single Inbox. If user1@abc.com and user1@def.com are on two different servers downstream, they have two different mailboxes; therefore, you should not associate them together. This logic has existed for a long time and was not modified in recent builds. |
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| From: | B.L. |
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| Date: | 4/12/23 2:03 PM |
| Topic: | Associated email addresses all sending to account email in firewall mode? |
| Type: | General Discussions |
| Post a follow up | |
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It worked the other way until I applied the 8.6.6257 update in April. So what you are saying is that even though it is the same single person/user, if they want to organize their email depending on which mailbox it goes to, they have to have multiple logins just to be able to manage their emails? This is counterintuitive for 'firewall' mode. Is there any way to revert to the previous method of association? |
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| From: | Synametrics Support |
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| Date: | 4/12/23 2:08 PM |
| Topic: | Associated email addresses all sending to account email in firewall mode? |
| Type: | General Discussions |
| Post a follow up | |
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Could you please contact us by clicking Tools/Contact Support. We would like to see your configuration. |
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