Document information

Document ID:	4674
Subject:	Trusted domains
Creation date:	12/14/15 4:35 PM
Last modified on:	8/13/18 3:51 PM

Trusted Domains

Consider a domain trusted if you think you will never get a junk message from that domain. Domains that are trusted in Xeams MUST expose an SPF record in their DNS server.

Adding a trusted domain is much better than white listing a domain. SPF prevents forgery therefore, if someone forges a trusted domain, Xeams will know and will take appropriate action. White listing a domain does not stop forged emails.

How to add trusted domains

There are two ways:

Method 1

• Locate the desired email in the Message Repository that went incorrectly into Junk and mark the message Good.
• Select Trust Domain on the next screen and save.
• The actual domain will only be added if an SPF record is published for the sender's domain

Method 2

• Log in as admin
  
• Select Sender Policy Framework under Filter Management. 
• Click the link for Manage Trusted Domains
• Add verizon.net as a domain
• Click Save

Which domains can I add to this list?

You can only add domains that have an SPF record published. Adding a domain that does not have an SPF record in their DNS server won't have any affect - meaning Xeams won't be able to assign a score to those emails. Refer to this document to see how to check if a domain publishes and SPF record.

Add a comment to this document

Do you have a helpful tip related to this document that you'd like to share with other users? Please add it below. Your name and tip will appear at the end of the document text.

Your name:
Your email:	Hide my email address
Verification code:	Enter the verification code you see above more submitting your tip
Tip:	Please limit tips to 1000 characters