Replying to a message from: Synametrics Support

Jim,

I feel there is a disconnect between your use case and my understanding of the problem.

My previous answer was based on the following assumptions:

  • You own your domain. For example, my-domain.com and have an email address like jim@my-domain.com
  • You process incoming emails for @my-domain.com in Xeams
  • A message comes from someone@rts.kijiji.ca to jim@my-domain.com, and you want to forward that message to jim@gmail.com

Are these statements correct? If not, please correct my mistakes.

Xeams is an email server usually used by companies and individuals who own their domains. Do you own a domain, or do you have an email address on a domain provided by your ISP?