Hi Everyone

Can I restore Spam mail ?

 I can find the good message or junk message from the Message Repository

I can not see the junk with the "View all juck" and with Search message.

My question is.
If an email is mistakenly identified as spam.
How do I send an email to the original recipient without having to resend it?

Thanks Everyone

I have find the reason about why i can't see junk messages .

Because the Score is more than 3000

But I have an another Question about User

Can I let user login the web console the release they own's junk mail ?

........................................

I try to add a local user and use the user login to the console.

And I can search the message but no data is home page

Yes, users can restore their own emails. There are two ways to do that:

1. Configure the user so they get quarantine reports at least once a day. They can mark their messages or restore right from this email.
2. Have them log into their account. They can then search for missing emails and restore them.

Thanks 

But in the second way 

When User login to the web console. 

Data collected doesn't show any data. ( Is that correct ?)

but I can Search the mail and restore them.

Are you using Xeams as stand-alone or in firewall mode?

Your user ID is "max" and not a full email address. Typically, a user is identified as the full email address and not just the first part of their email. I wonder if somehow two accounts have been created for "max": one with a full email address and another with just "max".

If you emails are getting associated with the wrong account, you won't see any data when logged in as the other.

Hi 
I am use the span firewall mode.

and the ID is full email address . I just mark the domain