Document information

Document ID:	4648
Subject:	Notification/Quarantine Reports
Creation date:	12/14/15 4:35 PM
Last modified on:	1/18/22 9:47 AM

Quarantine reports

Xeams can automatically send quarantine reports containing a summary of emails that have been quarantined for a user. This email contains the subject, sender and score of the actual message. Using this report, an individual can restore any message that is incorrectly quarantined by the system. They can also mark a message as good to prevent it from getting blocked in the future.

This report is sorted by score. Messages with a lower score have a higher probability of getting blocked incorrectly therefore, users only need to look at the first few messages. Messages that appear towards the bottom are almost always junk.

When are these reports sent?

By default, Xeams sends this report at midnight containing a list of emails that were quarantined in the previous day. Follow the steps below to change this default behavior.

• Log in to Admin Console
• Click Manage Users under Server Configuration
• Click Edit next to the desired user
• At the bottom, specify the time(s) you want Xeams to generate this report. You can specify up to 5 different times. Refer to the image below:
  
  

Bulk modification

Follow the steps below to modify the report schedule for every user.

• Log in to Admin Console
• Select Manage Users under Server Configuration
• Click Modify report schedule towards the top
  

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