Upgrade Error Bobby S
    Upgrade Error Bobby S
        Upgrade Error Synametrics Support

From: Bobby S
Date: 8/5/26 8:13 AM
Topic: Upgrade Error
Type: Installation
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Currently running build 6432.  This morning I pushed the button for automatic upgrade but it didn't actually upgrade.  Found an error in the log files:

 

2026-08-05 07:19:08,215 INFO  helper.ea - Downloading new files
2026-08-05 07:19:08,481 INFO  util.i - 3 files needs to be updated. Download in progress ...
2026-08-05 07:19:09,714 WARN  util.i - Could not download resource: Xeams.jar. Error detail: File too large
2026-08-05 07:19:10,493 WARN  util.i - Could not download resource: webfront.zip. Error detail: File too large
2026-08-05 07:19:10,775 INFO  helper.ea - Restarting rules engine after update
2026-08-05 07:19:10,776 INFO  helper.Fa - Restarting Xeams - request received via HTTP

 

Is there any further log files to explain the problem?  It looks like the downloaded Xeams.jar_temp is exactly 16MB.  Is there a setting that needs to be increased?

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From: Bobby S
Date: 8/5/26 8:29 AM
Topic: Upgrade Error
Type: Installation
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I forgot to mention it's a Rocky Linux host with JRE 21.

IMPLEMENTOR="Eclipse Adoptium"
IMPLEMENTOR_VERSION="Temurin-21.0.8+9"
JAVA_RUNTIME_VERSION="21.0.8+9-LTS"
JAVA_VERSION="21.0.8"
JAVA_VERSION_DATE="2025-07-15"
LIBC="gnu"
OS_ARCH="x86_64"
OS_NAME="Linux"
SOURCE=".:git:18dfe1e4938d"
BUILD_SOURCE="git:1a45c241158d05df1604bcbea02fa6ff9339f0ee"
FULL_VERSION="21.0.8+9-LTS"
SEMANTIC_VERSION="21.0.8+9"
BUILD_INFO="OS: Linux Version: 6.8.0-1030-azure"
JVM_VARIANT="Hotspot"
JVM_VERSION="21.0.8+9-LTS"
IMAGE_TYPE="JRE"

 

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From: Synametrics Support
Date: 8/5/26 9:57 AM
Topic: Upgrade Error
Type: Installation
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Bobby,

Please visit https://xeams.com/manuallypatching.htm to upgrade Xeams manually. Often, firewalls block Xeams from downloading files and I wonder if that's what happening on your end. 

 

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