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Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Kevin Tickle
    Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Anonymous
        Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Synametrics Support
            Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Kevin Tickle
                Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Synametrics Support
                    Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Kevin Tickle
                        Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM Synametrics Support

From: Kevin Tickle
Date: 10/29/25 8:40 AM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
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Hello, after upgrading to v9.9, build 6397 lots of emails are being treated as spam.
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From: Anonymous
Date: 10/29/25 8:40 AM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
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Even if they are whitelisted
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From: Synametrics Support
Date: 10/29/25 9:37 AM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
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Kevin,

Please refer to https://www.xeams.com/whitelisted-addresses-ignored.htm for an explanation and how to configure Xeams to bypass this rule.

 
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From: Kevin Tickle
Date: 10/30/25 8:21 AM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
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I have read the article. 

There section which goes on to show how to skip DMARC globally refers to a server.properties file, I don't seem to have this file?
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From: Synametrics Support
Date: 10/30/25 8:38 AM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
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Kevin,

Please create it. Refer to https://www.xeams.com/server-properties.htm for more information.
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From: Kevin Tickle
Date: 11/8/25 1:01 PM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
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I created the file as advised. Followed the instructions, however, emails are still being blocked? What next?
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From: Synametrics Support
Date: 11/8/25 5:22 PM
Topic: Upgraded to v9.9 Build 6397 Whitelisted emails treated as SPAM
Type: General Discussions
Post a follow up

What is the exact build number that you're using? If it is less than 6398, update it manually following instructions on https://www.xeams.com/manuallypatching.htm.

Additionally, go to Tools > About and search for ignore.dmarc.alignment.in.sender.filter. If you don't see it on the page, that means Xeams is unable to read the server.properties file.
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