Document information

Document ID:4650
Subject:Tracking lost emails through log files
Creation date:12/14/15 4:35 PM
Last modified on:12/14/15 4:35 PM


Tracking emails through log files


Consider the scenario where a user sends an out-bound email to someone on the Internet and the recipient claims they did not get the message.

The article talks about some tips that are useful in tracking messages.

  1. First, check if an MX record for recipient's domain name can be resolved. To do this, log in to Admin Console and click the Tools menu itself (Do NOT click any item in the pop-up menu). This will bring up a page for Trouble shooting utilities. Try performing a DNS Lookup on the recipient's domain

  2. Check OutboundAuditTrailFailure.log - Click View Logs under the Tools menu, select OutboundAuditTrailFailure.log, put the email address of the recipient in the Filter string and hit the Show Content button. This should show you the entry with a reason for failure.

  3. Check OutboundAuditTrailSuccess.log - Now check this log in the similar manner. If you see an entry in this log for the recipient, it means the receiving server has accepted an email but have decided to block it.




Add a comment to this document

Do you have a helpful tip related to this document that you'd like to share with other users? Please add it below. Your name and tip will appear at the end of the document text.
Your name:
Your email:
Hide my email address
Verification code:
Enter the verification code you see above more submitting your tip
Tip:Please limit tips to 1000 characters