Hi Techs/Devs, James here.

A client site with under 4 users (who is growing) mistakenly forgot to add an association and just prior to that created a new user in AD with two email alias's taking the count to above 5.

I know the software looks at 5 days worth of email but surly there must be an override for this as they have now been downgraded from enterprise to community.

Surly you can arrange some sort of override switch that can be used once a month or something for situations like this or at the very least Xeams needs to have the LDAP lookup timer either reduced OR needs to be modified so that any email coming in on a new email addresses initiates an AD lookup to immediately update the association list.

These mistakes are so easy to make and taking the small clients out of enterprise mode because of a minor mistake for 5 days really is unnecessary.

Will they automatically be upgraded back to Enterprise once Xeams works this all out or is there something we have to do or for that matter something we can do to express the solution?

Thanks, James