i tried to use "contact support" from xeams to provide log files for more information, but have error when try to send out
thank you support team!
2018-08-26 11:11:14,993 ERROR helper.g - Unable to connect to remote SMTP server. Could not connect to SMTP host: mail.synametrics.com, port: 25
com.synametrics.commons.exception.SynametricsException: Unable to connect to remote SMTP server. Could not connect to SMTP host: mail.synametrics.com, port: 25
at com.synametrics.commons.net.mail.A.F(JavaMailWrapper.java:4928)
at com.synametrics.commons.net.mail.A.F(JavaMailWrapper.java:4896)
at com.synametrics.commons.net.mail.A.F(JavaMailWrapper.java:5128)
at com.synametrics.xeams.util.ba.F(LogSubmitter.java:107)
at com.synametrics.xeams.webfront.servlet.helper.g.F(AdminWorker.java:2299)
at com.synametrics.xeams.webfront.servlet.helper.g.r(AdminWorker.java:2204)
at com.synametrics.xeams.webfront.servlet.helper.g.g(AdminWorker.java:10149)
at com.synametrics.xeams.webfront.servlet.FrontController.handleRequest(FrontController.java:286)
at com.synametrics.xeams.webfront.servlet.FrontController.doPost(FrontController.java:116)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.synametrics.xeams.filter.SynaFilter.doFilter(SynaFilter.java:57)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)