Replying to a message from: Synametrics Support

Do you see any errors in Xeams.log file? It should be in /opt/Xeams/logs folder. Did you also move the /opt/Xeams/db folder? If this folder is missing or corrupted, Xeams will try to rebuild it. This folder holds an embedded database, which can take some time to rebuild.

The log file should have information if this DB is being rebuilt.