Synametrics Global Support


As a Synametrics customer, you can expect our highly trained, responsive, and knowledgeable Global Support Engineers to work with you throughout the various phases of your implementation, deployment and beyond. Our support team not only guarantees that customers have ready access to a world-class support network but also works to transfer crucial knowledge so that customers can run rapidly to achieve technical self-sufficiency.



Community EditionFREE


  • Free upgrades to the software

  • Access to our public discussion forums. These forums are open to public. Although our engineers occasionally answers questions posted by other users, there is no guarantee on response time.

  • Support discussion list. Click here for details.

  • Access to our Knowledge Base articles



Enterprise EditionPricing


  • Everything included in basic support

  • Email support

  • Telephone support

  • Priority response

  • Access to pre-release versions of the software