From: | Tim |
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Date: | 4/10/23 10:34 AM |
Topic: | Database access lost after update |
Type: | General Discussions |
Post a follow up |
Dear Xeams-Team, hey everybody,
our prior admin set up Xeams as a Mail-Archive, no Input/Output just Drag&Drop from external mail server inbox to local folder structure on local Xeams instance.
Xeams runs on an QNAP in our network. Yesterday I upgraded qts to QTS 5.0.1 2277. After that the clients could not log into Xeams. As I opened the admin console, the first setup wizard opened. I entered all settings as before. -> All user accounts were gone
I recreated one of the accounts and now the login is working, the folder structure is visible, but all folders are empty. The data is still there, the Qnap App Center shows approx. the right database size.
I really hope somebody has an idea what happened here and how to fix it. Here are some of my ideas:
1. Xeams got partially or fully reset during the update 2. The user accounts got deleted, and the new users are not associated with the old database anymore |
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From: | Synametrics Support |
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Date: | 4/10/23 10:52 AM |
Topic: | Database access lost after update |
Type: | General Discussions |
Post a follow up |
Sorry to hear you're running into this problem. I feel the configuration was either corrupted or wiped out during the QTS update. Xeams makes a backup of its configuration to It is always a good idea to back up the "config" folder in Xeams to a different location in case mishaps like this happen.
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From: | Tim |
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Date: | 4/11/23 9:22 AM |
Topic: | Database access lost after update |
Type: | General Discussions |
Post a follow up |
Dear Synametrics Support, thank you for your fast reply.
I took a deeper look inside the file structure. It seems that the "old" file structure was placed into the optXeams/ directory including all config backup up until the update. The old "deleted" user repositories are there as well.
1. What purpose serves the optXeams/ directory? 2. Based on your suggested solution, I would copy the original config files and the UserRepository from the optXeams/ back to the Xeams/ directory.
With best regards.
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From: | Synametrics Support |
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Date: | 4/11/23 10:21 AM |
Topic: | Database access lost after update |
Type: | General Discussions |
Post a follow up |
Hi Tim, |
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From: | Tim |
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Date: | 4/15/23 10:20 AM |
Topic: | Database access lost after update |
Type: | General Discussions |
Post a follow up |
Dear Synametrics-Team,
I executed all steps as discussed and restored full access to all repositories. Thank you very much for your fast and effective support!
With best regards |
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