Can't connect to Xeams admin console on QNAP Fritz
    Can't connect to Xeams admin console on QNAP Synametrics Support

From: Fritz
Date: 3/24/23 12:18 AM
Topic: Can't connect to Xeams admin console on QNAP
Type: General Discussions
Post a follow up

Installed the Xeams package from the QNAP store.

Open a browser and type in the IP address of my QNAP NAS and port 5272 to open the admin console. 

Admin Console response = ERR_CONNECTION_REFUSED

Check the QNAP with nmap and it shows that port (5272) is not open on the QNAP.

Use QuFirewall to run a capture, Wireshark on the PC I am trying to connect from and see connection resets coming from QNAP.

Turn off QuFirewall.  No difference.

Turn off Windows firewall.

Check QuLogs and see no mention of anything of consequence getting blocked.

Turned all firewalls back on.

Uninstalled Xeams.

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From: Synametrics Support
Date: 3/24/23 9:39 AM
Topic: Can't connect to Xeams admin console on QNAP
Type: General Discussions
Post a follow up

The web server may be running into any error when trying to start. Please try the following:

  • Connect to your QNAP box via SSH
  • Change the directory to /share/CACHEDEV1_DATA/.qpkg/Xeams/logs
  • Refer to Xeams.log and look for errors toward the end of the file
  • If needed, send us the log files via email to support@synametrics.com
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