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doesnt go away from the register page bilgin arif
    doesnt go away from the register page Synametrics Support
        doesnt go away from the register page Sascha
            doesnt go away from the register page Synametrics Support

From: bilgin arif
Date: 1/15/20 4:46 AM
Topic: doesnt go away from the register page
Type: Installation
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hi there, 

i have installed the new version on my Qnap and i get all up showing and comes to register page and i enter my license details and it doesnt go away from the register page , what can i do pls ?

thank you so much
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From: Synametrics Support
Date: 1/15/20 8:57 AM
Topic: doesnt go away from the register page
Type: Installation
Post a follow up

Bilgin,

Xeams needs Internet connection for registration to complete. If your QNAP is not connected to the Internet, it won't be able to complete the registration. Please contact our support department and send them your AppConfig.xml, which should be located in /share/CACHEDEV1_DATA/.qpkg/Xeams/config folder. We can insert a serial number in this file and send it back to you.
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From: Sascha
Date: 1/29/21 5:51 AM
Topic: doesnt go away from the register page
Type: Installation
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Hello,

I have the same problem. My NAS has internet connection, yet the registration does not work. I registered directly on the homepage, but as soon as I enter the info incl. license key in Xeams and complete the process, I am always redirected to the registration page as soon as I click on any link.

I also tried to enter the license key manually into the config file, but even then the behavior doesn't change.

Please help me.
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From: Synametrics Support
Date: 1/29/21 7:10 AM
Topic: doesnt go away from the register page
Type: Installation
Post a follow up

Please ensure you fill out every field in the form. Do not leave anything blank. Reach our support department via email if you still cannot get it registered. 
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