Product » Xeams » FAQ
How to contact us for support
If you have Xeams installed on your machine and you can access the Admin Console, we strongly recommend that you click the Contact Support
button within the Admin Console
. Refer to the image below.
Contents of a support email message
It is very important that you use Xeams' support page to send us support related question. Besides your email body, this method sends some additional important information to our support department. For example:
- Total memory usage on your server
- Configuration parameters like the JVM version
- Average load on your machine in terms of emails received.
The support email never sends
any email that is arrives in your system or any other private data.
What if Xeams does not even come up?
In cases where Xeams won't even start, we recommend you send us the following information:
- Xeams.log file from $INSTALL_DIR\logs folder
- Files from $INSTALL_DIR\config folder
- A description of the problem and error message
- Approximate date for your support contract purchase