Document information

Document ID:4552
Subject:Contents of a system generated email to support
Creation date:12/14/15 4:35 PM
Last modified on:8/10/18 2:31 PM


Contents of a support email message

It is very important that you use Xeams' support page to send us support related question. Aside from your message, this method sends some additional important information to our support department. For example:

  • Total memory usage on your server
  • Configuration parameters like the JVM version
  • Average load on your machine in terms of emails received.
The support email never sends any email that is arrives in your system or any other private data.




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