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can't update to 6028 from 6011 dateno1
    can't update to 6028 from 6011 Anonymous
        can't update to 6028 from 6011 Synametrics Support
            can't update to 6028 from 6011 Simonneu
                can't update to 6028 from 6011 Synametrics Support

From: dateno1
Date: 12/3/18 6:03 PM
Topic: can't update to 6028 from 6011
Type: General Discussions
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automatically updated from 6011 to 6028 it not worked (webui/smtp/imap/pop3)

 

re-download 6011 installer and re-install it and move directories from original it work again

 

i can't find some special thing on log :(

 

it was running on ubuntu 18.04 x64 (install path /usr/local)
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From: Anonymous
Date: 12/3/18 6:15 PM
Topic: can't update to 6028 from 6011
Type: General Discussions
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I success to update it (2 time tested)

 

using auto-update it not works

 

but clean install 6011 and use manual-update it work well
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From: Synametrics Support
Date: 12/3/18 8:33 PM
Topic: can't update to 6028 from 6011
Type: General Discussions
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Check http://www.xeams.com/ts-auto-update.htm for tips on troubleshooting upgrade problems.
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From: Simonneu
Date: 12/4/18 11:13 AM
Topic: can't update to 6028 from 6011
Type: General Discussions
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I also had a problem on upgrade on Windows Server 2012 R2.

Xeams log reports:

2018-12-04 11:32:31,740 ERROR [/].[jsp] - Servlet.service() for servlet jsp threw exception
org.apache.jasper.JasperException: Unable to compile class for JSP: 

An error occurred at line: 27 in the jsp file: /NewPageHeader.jsp
JspValidator cannot be resolved to a type
24: %><!DOCTYPE html>

Homepage was blank.

I downloaded Installer, backed up config directory, installed and copied "config" directory over the new (not recommended, I thought it would recognize an existing installation).

I had to kill two javaw.exe ?zombie processes  before I could install.

Now is working.
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From: Synametrics Support
Date: 12/4/18 11:24 AM
Topic: can't update to 6028 from 6011
Type: General Discussions
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Simonneu,

There are two required files: webfront.zip and Xeams.jar. You will run into above problem if the webfront.zip was successfully patched but not Xeams.jar. Try downloading them manually from http://xeams.com/ManuallyPatching.htm and try patching. If the web page is not comming up, shutdown the service and use the manually method specified towards the end of http://xeams.com/ts-auto-update.htm (the command that ends with EngineStarter). Make sure Xeams is NOT running when you issue that command.
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