Unable to load home screen after upgrade to build 5959 Sharanpal Ghataura
Unable to load home screen after upgrade to build 5959 Synametrics Support
| From: | Sharanpal Ghataura |
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| Date: | 11/14/17 10:01 AM |
| Topic: | Unable to load home screen after upgrade to build 5959 |
| Type: | General Discussions |
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Hi, After the recent upgrade to build 5959, I am nolonger able to access the home screen. After logging in I get a blank screen, if i navigate back, can you access any of the menu items, but clicking on home gives just a blank page (no menu or anything). Has anyone else experienced this, and if so have you been able to resolve it?
Thanks |
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| From: | Synametrics Support |
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| Date: | 11/14/17 11:07 AM |
| Topic: | Unable to load home screen after upgrade to build 5959 |
| Type: | General Discussions |
| Post a follow up | |
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This is most likely an isolated issue. Please contact our support department via email and send us Xeams.log file. It should be in C:\Xeams\logs folder or /opt/Xeams/logs if you're using Xeams on Linux. |
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