Testing communication » Troubleshooting inbound

How to check if an in-bound email was received by Xeams


An in-bound email can be received either by:
  • Xeams SMTP server
  • Xeams SMTP Proxy server
In either case, whenever any SMTP server on the Internet sends an in-bound email to Xeams, the TCP/IP communication gets logged in a file. These files are:
  • SMTPConversation.log
  • SMTPProxyConversation.log

Examing the log files

Every log file in Xeams is stored in the logs folder off of the installation directory. These are plain text files and therefore, you can use any editor to view their contents. However, the Admin Console offers a better way. Following steps show how to view contents of a log file.

Assumption
  • Assume the sender's email address is john@BusinessPartner.com
  • Assume the recipient is mary@YourCompany.com
Steps
  • Log in to Admin Console
  • Click View Logs under the Tools menu
  • Select SMTPConversation.log if you are using SMTP Server, or SMTPProxyConversation.log if you are using SMTP Proxy server. If you do not see these files, enable logging for these types.
  • Type john@BusinessPartner.com for Filter String
  • If John's server tried to send an email you will see a similar log.

    2007-03-16 13:44:15,364 - [ 123456] C --> MAIL FROM:

    In the example above the number 123456 corresponds to an Email ID. This email ID is used to uniquely identify a message in the system. This ID is generated even if an email is not accepted by the system.
  • Click the Back button on the browser and now type 123456 in the search string and click proceed.
  • Now you should see a log for the entire communication, which should look similar to the following.

    2007-03-16 13:44:14,004 - [ 123456] ************ New connection from: 201.3.65.6
    2007-03-16 13:44:14,864 - [ 123456] C --> HELO mail.businesspartner.com
    2007-03-16 13:44:14,864 - [ 123456] S <-- 250 201.38.165.6. Please to meet you
    2007-03-16 13:44:15,364 - [ 123456] C --> MAIL FROM:
    2007-03-16 13:44:15,364 - [ 123456] S <-- 250 OK
    2007-03-16 13:44:15,864 - [ 123456] C --> RCPT TO:
    2007-03-16 13:44:15,864 - [ 123456] S <-- 250 OK
    2007-03-16 13:44:16,332 - [ 123456] C --> DATA
    2007-03-16 13:44:16,332 - [ 123456] S <-- 354 Start mail input; end with .
    2007-03-16 13:44:18,973 - [ 123456] S <-- 250 2.6.0 Queued mail for delivery
    2007-03-16 13:44:19,832 - [ 123456] C --> QUIT
    2007-03-16 13:44:19,832 - [ 123456] S <-- 221 Good bye. Hope to see you again
    2007-03-16 13:44:19,832 - [ 123456] ~~~~~~~~~~~~ Connection Terminated (5828:999999)


    Every line containing C --> is sent from the sender's server and lines containing S --> is the response sent by Xeams. If you see a line containing DATA command, it means John's server has started sending the message. In response to the DATA command Xeams should send 250 2.6.0 Queued mail for delivery. If you see these lines, it means Xeams has accepted the message from John's server. If you do not see these lines, the sender's server should retry sending the message.